Skip to content

For home care agencies in England

Don’t just survive your next CQC inspection. Own it.

Expert-written CQC policies and a day-to-day platform for home care agencies. We handle the compliance; you handle the care.

  • Built by a care manager with 22 years in the sector
  • CQC aligned
  • Regularly updated

See it in action

Starting a home care agency? Here’s how we help

Presenter created with AI.

Read the transcript

Before you care for a single client, you’re already paying for the pieces. That’s where Care Anchor Compliance comes in, helping you put everything in place with a complete home-care-specific compliance library and the platform support to launch and run your agency.

CQC registration, a registered manager, safe recruitment and policies all need to be in place. If one application stalls, the costs keep moving anyway. What quickly catches new agencies out is that England’s registration process needs a full pack of policies, procedures and supporting documents, not just a few downloaded templates. CQC wants that application accurate, complete and ready to assess the first time, because gaps or contradictions can stop the review before your first visit is even on the calendar.

What saves time here is getting a full library built for domiciliary care, including policies, procedures, forms and the registration documents your application depends on. Each document is then tailored with your agency’s details, so the whole pack reflects the service you’re actually setting up, not a generic care template. That usually means your statement of purpose, plus safeguarding, complaints, recruitment, consent, equality, infection prevention and control, and medicines management policies all need to be there. For home care, CQC will also expect a business plan, a staff training plan and supporting evidence ready to review when your application reaches assessment.

Your registered manager and provider forms, Disclosure and Barring Service checks and your premises details all need to be ready before the application is sent. A complete submission matters because if CQC has to return it, you do not just fix a form. You go back behind the applications already moving ahead.

Staff record visits and medicines on their phones as care happens, so your notes, timings and MAR entries stay linked to the visit itself, not written up later from memory. Policy sign-offs and attention flags also surface what still needs action, so you can spot gaps early instead of scrambling when an inspector asks to see the evidence.

CQC may interview both the provider and registered manager, visit your premises, so your evidence has to stand up in real day-to-day use, not just look complete on paper. That matters because the platform keeps your records, policies and daily activity aligned in one place, instead of leaving compliance scattered across separate folders and spreadsheets.

Monthly subscription pricing also spreads the cost, which gives a new agency room to get started without having to fund everything up front at once. With policies, records and staff acknowledgements held together, your team spends far less time hunting through folders, messages and duplicate files just to prove something was done. That gives the hours back where they matter most: following up care, supporting staff and staying focused on the clients relying on you each day.

Policies are revised as requirements shift, which means you’re updating a working system, not rebuilding the whole service every time the rules move. That same library keeps pace as the agency grows, so what began as a launch checklist becomes the routine way your team runs, reviews and improves the service.

To get your agency moving without burning time and money before that first visit, visit www.careanchorcompliance.co.uk or email info@careanchorcompliance.co.uk to arrange your demo. You’ll see how the system fits your setup and what it can take off your plate, so you can launch with more confidence.

01

Stay compliant

Policies, records and actions kept current, in one place, all year round.

02

Support your team

Training, supervision and recruitment without the chasing, visible at a glance.

03

Built for home care

Shaped around care delivered in people’s own homes, not around care homes.

04

Evidence on demand

Organised so an inspector’s request never turns into a week of scrambling.

The challenge

Sound familiar?

Small and mid-sized domiciliary care agencies are expected to hold the same standard of documentation, evidence and day-to-day oversight as much larger organisations, usually without a dedicated compliance team.

“Written by someone who set up a home care business and knows where the challenges lie.”

01

Policies drift out of date

Written once, then quietly forgotten, with nobody on a five-carer rota who has dedicated hours to keep the suite aligned to CQC guidance.

02

Evidence lives everywhere

Spreadsheets, folders, paper files and inboxes. When proof exists but is scattered, it might as well not exist when an inspector asks for it on the spot.

What you get, day to day

Your policies and your daily records, working together in one place.

Policies & templates

CQC-aligned policies personalised to your agency and kept current, so you are never updating from a blank page the night before a review.

Care visit app

Your team logs every visit from the doorstep: times, notes and who attended, with real-time alerts to the office.

Medication records

Prompted, signed and evidenced every time medication changes hands. Rebuilt on a form later is not a record; this is one.

Staff & recruitment

Training, supervision and recruitment files with live status, so qualification expiries are seen long before they lapse.

Compliance tracking

Every known gap gets an owner and a date. Issues surface and get fixed while they are still small, not at inspection time.

Evidence packs

One tap assembles the trail an inspector asks for: the document, the record and the timestamp, already together.

Inspection day

When the inspector asks, it’s already organised.

Inspection time is where documentation either holds up or catches you out. The same four questions, two very different days.

“Can I see your current statement of purpose?”

The latest version, date-stamped and reviewed, ready before the question is finished.

“Show me your medication records from last week.”

Complete, signed at the point of care, and exportable in seconds. No reassembling from memory.

“Where is your supervision and training matrix?”

A live answer, not a spreadsheet hunt. Expiry flags surface gaps early, so the honest answer is already good.

“Walk me through yesterday’s visits.”

Times, notes and named check-offs attached to every visit, filtered to the person and the date in seconds.

Personalised, not generic

Your policies arrive personalised to your agency, each linked to the CQC key questions inspectors use, including:

  • Safeguarding
  • Medication
  • Infection control
  • Mental capacity
  • Complaints
  • Equality & diversity
  • Data protection
  • Whistleblowing

How it works

Three steps to inspection-ready.

1. Register your agency

Tell us about your agency in a couple of minutes. We’ll arrange a demo at a time that suits you.

2. We set you up

When you decide to go ahead, we create your account and personalise your documents with your agency’s details, from one set-up questionnaire.

3. Stay inspection-ready

Track compliance day to day, keep evidence organised, and walk into your next CQC inspection prepared.

Plans & pricing

From registration to inspection, in one subscription.

Your CQC policies, procedures and templates, written for home care, together with the platform you run your agency on every day. Whether you’re preparing to register or already operating, every plan includes the full document library.

Included in every plan

Your document library

CQC policies, procedures and templates, personalised with your agency’s details and reviewed when the rules change.

  • CQC policies: Safeguarding, medication, recruitment and more
  • Procedures and clinical documents: Step-by-step guidance for staff
  • Templates and forms: Care plans, risk assessments, records
  • CQC registration documents: Statement of Purpose guidance, Business Plan, Service User Guide
  • Guides: Running your agency, and a quick reference for care workers

Choose your plan

Compliance tracking, the care visit app for your team, real-time alerts and an evidence store ready for inspections.

Starting

£299/month

Get CQC-ready with the essentials.

  • CQC policy library, personalised with your details
  • Policies updated when the rules change
  • Staff compliance vault: DBS, right to work, training
  • Expiry alerts before anything lapses
  • AI compliance assistant: 10 questions a month
  • Up to 15 staff

Recommended

Growth

£449/month

Run day-to-day care operations.

  • Everything in Starting
  • Rota with compliance checks
  • Carer app with eMAR medication rounds
  • Medication stock and repeat prescription alerts
  • Records for the people you support
  • Family Portal
  • AI compliance assistant: 30 questions a month
  • Up to 50 staff

Enterprise

£699/month

Every feature, for larger branches.

  • Everything in Growth
  • All platform features
  • Priority support
  • AI compliance assistant: unlimited (fair use)
  • Unlimited staff

Per branch, per month, with a 12-month minimum term, plus a one-off £150 set-up fee per branch.

Optional extras

  • Office set-up review: £295. Send us photos of your office through the platform. We check how records are kept safe, locks and access, fire safety and more, and send a written report with actions within 5 working days of payment.
  • Follow-up call: £150. Up to an hour with us to talk through your report and your next steps.

Consultancy, reviews and calls are not included in the monthly plans.

Your data

Your clients’ information, kept safe.

Care records, medication and staff files are some of the most sensitive information an agency holds. Here is how we look after them.

Stored in the UK

Your records are held in a secure data centre in London, not overseas.

Private to your agency

Each agency sees only its own records, and each member of your team sees only what their role needs.

Every change recorded

An audit trail shows who did what, and when, so you can evidence it to an inspector.

Registered with the ICO

We are registered with the Information Commissioner’s Office and follow UK GDPR. Our privacy policy explains exactly what we hold and why.

Read our privacy policy

About us

Built from real experience running a home care agency.

Care Anchor Compliance was built from real, ground-level experience running a domiciliary care agency, not from a textbook. We know what CQC inspectors actually look for, and what genuinely helps a small agency stay organised, audit-ready and confident.

That background is what separates this from generic policy template libraries. What you get reflects what actually gets asked for in an inspection, not what looks good in a brochure.

Read our story
“If a document wouldn’t survive a real conversation with an inspector, it doesn’t go in.”

See it working for your agency.

Book a demo and we’ll walk you through the documents and the platform, set up for a home care agency like yours.

Email us at info@careanchorcompliance.co.uk. Already a client? Sign in here.

Request a demo

No account or payment needed